HELP YOUR TEAMS COMMUNICATE AND SPEAK BETTER

Welcome to Soft Skills Studio – your one stop shop for a better life and career. Whether you are a corporate looking to train your team to communicate and present better or an individual who wants to enhance your skills, this is the place to be!

WHAT ARE YOU LOOKING FOR?

  • Do you want your teams to make effective presentations?
  • Are you looking at grooming leaders to take on the future?
  • Would you like to improve your teams’s email writing skills?

If the answer to any of these questions is a “yes”, you’ve come to the right place.

Customer service excellence for Hafele, the German luxury brand

HOW I CAN HELP YOU

Communication and soft skills are very important to succeed in any career. As a corporate trainer for 16 years, I am passionate about empowering people with skills that will take them ahead in their career. Over the years, I have trained on modules like presentation skills, business communication, email writing, personal branding, assertive communication, customer service, among others.

I can conduct a 360 degree training intervention which includes:

  • Training needs analysis (TNA)
  • Build/Customise content
  • Deliver training program
  • Follow up after the program
  • Coaching and mentoring after training

WHY ME?

Training the first batch of phone banking officers in Srinagar

During my career, I have worked with executives, managers, technical teams, sales teams in growth oriented corporates across industries and locations. I have trained for well known names like Bajaj Allianz, HDFC Bank, Twinnings Tea, Godrej and Boyce, SBI Life Insurance, Hafele, Taj Vivanta, Fastrack watches, among others.

My certifications from Dale Carnegie and IIM, Indore ensure that my training sessions adhere to the highest professional standards. What more, the bonus is my programs are 100% ppt free! And the post-training support ensures that your teams continue learning.

One of the unique training experiences was to create and deliver a customer service training program for the brand new phone banking operations of J&K bank in Srinagar.

 

SIGNATURE PROGRAMS

PRESENT LIKE A PRO MASTERCLASS

This is a one-day presentation skills workshop for new managers, future managers and senior leaders designed to enhance their presentation skills

Group presentation during the advanced Train The trainer at IIM, IndoreDuring the workshop, you will learn how to:

  • Plan content that works best for a situation
  • Understand audience goals and analyze them
  • Use tools to keep your audience interested
  • Create visual communication that works for you
  • Project confidence and gravitas

THE PUBLIC SPEAKING MASTERCLASS

Whether you are a new recruit introducing yourself or a senior manager addressing your employees, speaking confidently in public is critical to your image. Are you starting out as a speaker? Or do you wish to add finesse to your existing skills? This masterclass will cover:

  • What is your current level of confidence
  • What you can do to improve your skills
  • Learn how to deal with different speaking situations – especially impromptu speaking
  • How to best structure your speech
  • How to apply the concepts in real situations

 



BUSINESS COMMUNICATION FOR MANAGERS

This program is for anyone who directs teams and needs to build the skill sets required to do it effectively.

During the one day module, you will learn how to:

  • Structure your communication concisely and to the point
  • How to say “no”
  • Effective listening skills
  • Basics of assertive communication
  • Projecting executive presence and confidence


“I was in Suman’s training program on customer service and I loved the way she presented details about what makes service excellence. The session wasn’t boring like most training programs are
Dipti Joshi, HDFC Bank

You can also drop me a line at sumankher@sumankher.com to get the conversation started.