Testimonials

Here are a few kind words that people who have sat through my training sessions or have worked with me have to say about me:

Communication and customer service for Boyden Executive Research, Mumbai

“Suman is extremely detail oriented and she did a commendable job to customize the training to our needs. She never lost sight of the final objective. She has an engaging style and has a flair to keep the audience charged till the end. I hope we work with her soon in our future training programs.”

Sonali Bhanushali
Sr. Research Associate & Research Head at Boyden

“Suman has conducted a training workshop for us on Business Writing and Communication. We find her to be well versed with the subject. She put a lot of hard work into customizing the course based on our business and particular areas of development. She is energetic, enthusiastic and a very well presented person. Her passion for training is evident in the amount of effort she puts in pre-training planning, the training, of course, and post-training follow-up, to ensure that the trainees continue improving their skills. Thank you Suman!”

Elfreda Alphonso
HR & Research Associate at Boyden Global Executive Search

Content Writer for a monthly column on skills in a national magazine for MBA aspirants

“Suman is a very sharp thinker and a good writer – and combines these qualities with an unwavering commitment to keeping timelines. What more could an editor want? It has been a pleasure to work with her.”

Satarupa Bhattacharya
Associate Editor at Oorvani Media

Worked together at Hero Mindmine, Delhi

“Suman is one of the best language and communication trainers I have ever known. I recommend her for communication training, soft skills, confidence building and language. Several of her trainees are well placed and some have even become trainers. Suman is aware of the fact that different industries require different levels of communication training depending on the job profile and degree of interaction with clients.”

Nishtha Gomes
Development Editor, Content Writer, Journalist and Photographer

Customer Service Excellence for HDFC Bank, Mumbai

“It was a nice training session. I liked the way you presented details about what makes service excellence. The session wasn’t boring like most programs are. I also like the vocabulary series on your blog. It will greatly help me improve my communication”

Santosh Narsale
HDFC, Direct Banking Ops

Customer service on phone banking for J&K Bank, Srinagar

This was one of the best training sessions I have ever been to. The trainer made the session so interactive that it was fun to be there in the session. I learned a lot about what customer service is all about, how we should try and improve ourselves in dealing with various types of customers –  being good listeners, writing proper official mails, telephone etiquette and most importantly inculcating the skills needed to become good service providers .The session not only provided theoretical subject matter but was full of case studies, mock practice, games and all those things that made it more interesting.

Fouqiya Majeed
Phone banking excutive, J&K Bank

The session on customer service was brilliant. I was impressed by the way Suman ma’am gave individual attention to each student. Her sessions were not boring at all like classes usually are. Even people who weren’t initially speaking became interactive in her session towards the end of the program. Her confidence in us motivated us. She is among the few good teachers I know.

Aneela Riyaz
Phone banking excutive, J&K Bank

 

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